Frequently Asked Questions (FAQ)

Payments & Online Orders

Q1. What payment methods are accepted at SellX.lk?

You can pay by cash (LKR), bank transfer, Visa / MasterCard, or online payment through the SellX.lk website. For online or bank transfers, send your payment receipt via WhatsApp to +94 714 576 576 for verification.

Q2. Are SellX.lk prices inclusive of VAT?

No. All prices are exclusive of VAT, unless stated otherwise on the product page.

Q3. Do card payments include any extra charges?

Yes. Banks may apply surcharges for card transactions depending on your card issuer.

Q4. Can I buy on installment plans?

Yes. You can choose from bank installment options displayed during checkout. Each bank has different interest rates and terms.

Q5. How do I confirm my payment for a bank deposit or transfer?

Send the deposit slip or transfer receipt to +94 714 576 576 (WhatsApp) to confirm and process your order.

 

Delivery & Pre-Orders

Q6. Does SellX.lk deliver island-wide?

Yes. SellX.lk offers home delivery to any part of Sri Lanka. Orders above LKR 100,000 qualify for free delivery.

Q7. What is the delivery time?

Deliveries typically arrive within 2–5 business days in Colombo and 5–7 days for other areas, depending on courier routes and item availability.

Q8. What are the conditions for delivery?

• 100% payment must be completed before dispatch.
• Delivery is handled by dedicated courier partners.
• Tracking details are shared when available.

Q9. Can I pre-order a laptop that’s not in stock?

Yes. SellX.lk accepts special pre-orders for products not available locally. A 50% advance payment is required, and it is non-refundable once the order is placed.

 

Warranty & Repairs

Q10. How does SellX.lk warranty work?

SellX provides warranty services under supplier terms. Most products carry 1- to 3-year warranties, depending on brand and model.

Q11. What does the warranty cover?

Warranty covers manufacturer defects only. It does not cover damage caused by misuse, power surges, corrosion, or natural disasters.

Q12. How long is the warranty for batteries and chargers?

Laptop batteries and chargers have a 1-year warranty.

Q13. What documents are required for warranty claims?

You must present the original invoice or proof of purchase. Claims without proof cannot be processed.

Q14. How long does a repair take?

Repairs are usually completed within two to four weeks, depending on part availability from local suppliers.

Q15. Where can I get warranty service?

You can visit the nearest SellX branch or contact the service center hotline (+94 706 560 760) for guidance.

 

Product Authenticity & Support

Q16. Are SellX.lk laptops genuine?

Yes. SellX.lk only sells brand-new, sealed, and genuine laptops sourced from authorized Sri Lankan distributors. No grey imports or refurbished units are listed.

Q17. Can I upgrade RAM or SSD after purchase?

Yes, most laptops can be upgraded. However, you should confirm upgrade options with SellX support to keep your warranty valid.

Q18. What if my laptop develops a problem after the warranty period?

SellX offers paid repair services through its service center and used-item division. Contact +94 707 555 333 for repair inquiries.

 

Branch & Contact Information

Q19. Where are SellX.lk branches located?

Sell-X Computers operates multiple branches:

• Head Office & Store – #87/6 Hettigewaththa, Kithulampitiya, Galle +94 91 203 0000
• Matara Branch – Kalidasa Road, Matara +94 718 800 400
• Galle Branch – Main Street, Galle +94 703 250 250
• Colombo Branch – First Lane, Egodawatta, Boralesgamuwa +94 706 760 460
• Unity Plaza Showroom – Unit No 2F21, 2nd Floor, Unity Plaza Building, Bambalapitiya +94 707 222 666
  
  

Q20. How can I contact SellX.lk?

You can contact SellX through:

[email protected] | [email protected] | [email protected]

Hotlines: +94 91 203 0000 / +94 11 288 2222

WhatsApp: +94 714 576 576