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SellX.lk

Refund Policy

When and how Sell-X refunds card, bank transfer, cash and Koko payments — cancellations, returns, timelines and how to request a refund.

Last updated

This Refund Policy explains when and how Sell-X Computers (Pvt) Ltd ("Sell-X", "we") refunds payments for orders placed on sellx.lk or at our branches. Please read it together with our Warranty, Exchange & Return Policy and Terms & Conditions.

When you can get a refund

  • You cancel before dispatch. If you cancel an order before it is dispatched or handed over at a branch, we refund the full amount you paid.
  • We cannot fulfil your order. If an item is unavailable or we cannot deliver your order, we cancel it and refund the full amount you paid.
  • Defective or incorrect item. If a product is defective or not as described and is returned within 2 days of delivery under our Warranty, Exchange & Return Policy, and a refund is approved instead of a replacement or store credit, we refund the purchase amount.
  • Duplicate or incorrect card charge. If your card is charged more than once for the same order, or charged for an order that was not placed, we refund the extra amount in full once we have verified it with our bank.

What is not refundable

  • Advance payments for pre-orders, once the order has been placed with our supplier.
  • Software licences, opened accessories and consumables such as ink cartridges, unless proven defective on installation.
  • Products with physical damage, signs of misuse or tampering, or missing accessories, manuals or packaging.
  • Return shipping costs, unless the return is due to a verified defect or a shipping error by Sell-X.

How refunds are paid

  • Card payments made online through Seylan Bank's secure payment gateway are refunded to the same card used for the purchase. We cannot refund card payments in cash or to a different card or account.
  • Bank transfers and cash payments are refunded by bank transfer. Please share your bank account details with our support team.
  • Koko (Buy Now, Pay Later) purchases are refunded through Koko, in line with Koko's terms.

How long it takes

  • We process approved refunds within 7 business days of confirming a cancellation, or of receiving and verifying a returned item.
  • Depending on your bank or card issuer, the refund may take a further 10–14 days to appear on your statement or account.

How to request a refund

  1. Contact us on +94 714 576 576 (hotline / WhatsApp) or email [email protected] with your order number and the reason for your request.
  2. For returns, contact us within 48 hours of delivery and follow the steps in our Warranty, Exchange & Return Policy.
  3. We confirm by email or phone once your refund has been processed.

Contact us

Sell-X Computers (Pvt) Ltd, #87/6, Hettigewaththa, Kithulampitiya, Galle, Sri Lanka. Hotline / WhatsApp: +94 714 576 576 · Email: [email protected]

Last updated: 6 October 2026.